FAQs

1. Why work with a human medical translator when AI tools are available for free?

The short answer? Because the stakes are far too high.

The longer answer: medical and clinical trial content isn’t just about words. It requires subject matter expertise, confidentiality, ethical responsibility, cultural sensitivity, and sound human judgement — especially in an ethnically and religiously diverse country such as Malaysia. These are areas where AI still falls short.

So yes, AI exists.

But the AI that truly matters here is AI = Adibah Iskandar 😉

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2. How much does it cost to hire you?

It really depends 😊 — because no two projects are the same!

Some documents are short and straightforward, while others are longer or more technical. Each project may have slightly different requirements. For example:

• Some files are packed with images, others mostly text.

• Certain projects need more complex formatting.

• Occasionally, I might work with a DTP specialist, which could incur extra costs.

As a ballpark figure, linguistic validation (two forward translations, reconciliation, two back translations, and harmonisation) of a standard-length research questionnaire usually costs around MYR 1,000. This amount covers two rounds of revision and simple formatting.

Curious about more options? Check out my [Services & Rates brochure here].

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3. What file formats do you work with?

I mostly work with MS Word, Excel, PowerPoint, PDF, and XLIFF files. I highly recommend providing documents with legible text to ensure a smooth process from the get-go.

Got questions about your files? No problem — just [email] them to me, and I’ll be happy to check them for you 😊

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4. Can I trust you with my documents?

Absolutely 😄

That said, I understand that trust is earned — through clear, honest communication, proven results, and utmost confidentiality. Your documents will be handled with the highest level of care and security, and sensitive information will never be shared or stored in ways that could compromise privacy.

If required, I am happy to sign a Non-Disclosure Agreement (NDA) for added peace of mind.

If you’d like, you can also request references or read what my clients have to say [here].